We are committed to providing the absolute best shopping experience on the Web.

Because we are committed to your safety and privacy, you can be certain that when you place an order with us, the most elaborate and comprehensive measures in the industry have been taken to protect your personal information. Shop at the ZTEC Industries.com knowing that you and your information are secure.

Should you have any further questions or concerns please do not hesitate to contact our Customer Service Department.

• Can I place my order by telephone? Yes. Please call toll-free 407-383-9389 Monday though Friday 9:00 AM to 4:30 PM EST. Of course, safe and secure online ordering is available 24 hours a day, 365 days a year for your convenience. 

 
• How do I contact you regarding a pending order? Please call our shipping department at 407-383-9389. They are available from 9:00 AM to 4:30 PM Monday through Friday EST. Or contact our customer service department.

 
• Is it safe to submit my credit card online? Yes. We use a Netscape secure server (military grade encryption, standard on all serious e-commerce sites). Your information will be totally safe whether you use a Netscape, Microsoft or AOL browser. According to Netscape, no credit card number has ever been stolen when using this system. In addition, customer information (including credit card numbers) is not stored online.

 
• How is my credit card billed? Your statement will indicate charges from "ZTEC INDUSTRIES".

 
• Is my name safe with you? Yes. All customer information is kept strictly confidential. In addition, this information is not stored on any computer that is connected to the Internet. Unlike other Internet companies, we have stringent security standards and much experience in the industry. You should know that we stock and ship every item from our own warehouse. Your information is totally secure from start to finish. Most of our competitors use wholesalers that "drop-ship" the orders for them and these wholesalers subsequently have all of your information. 

 
• What payment methods do you accept? For immediate shipment please use Visa or Mastercard. You may also place an order online and then send a check or money order in later (please see the secure order form for instructions). COD service is not available.

 
• How can I mail an order in? You may place an order online and then send a check or money order in later. After you place your order you will be given an order number and mailing instructions. Simply write your order number on your check and mail it in!

 
• What is the return policy? Due to the customized nature of these products, all sales are final. Should you receive a defective item, contact Customer Service within 5 days. We will arrange for return of the original item at no cost to you and we will immediately send you a replacement. Defective items can only be replaced by the exact same model.

 
• How long does it take to receive a purchase? We offer standard, and express service. The average delivery time for standard service is 1-2 weeks. Express service is available and average delivery time is 2-5 business days.

 
• Which freight companies do you use? In order to provide the best possible service we use a combination of FedEx, UPS and US Mail.

 
• Do you provide tracking numbers or shipping confirmations? If you provide a valid email address you will receive a shipping confirmation with a tracking number the day that your package is shipped (excluding standard USPS delivery).

 
• Do you ship worldwide? Yes. International orders (except Canada) are shipped by Airmail and delivery time is 2-4 weeks. An additional shipping charge of $40 per order applies. Orders to Canada are shipped Airmail or UPS and require an additional charge of $10. Normal delivery time is 2-3 weeks. All prices are quoted in US dollars.

 
• What is the minimum age to place an order? You must be 18, or 21 years old, depending on the age requirement for credit card purchases in your jurisdiction.

 

 
 
 
 
 
 
 
 
 

We will not rent or sell your name, address, email address, credit card information or personal information to any third party without your permission.