Your package will be shipped in a plain box or envelope without advertisements and will have the following return address:

ZTEC Industries.
534 N. Summerlin Avenue
Orlando, FL 32803

Rates and Policies

Continental USA : USPS EXPRESS
A handling fee of $3.95 is added to each order regardless of the number of items.

Order Amount	Shipping Cost
$00.01 to $129.99	$15.00 regardless of the number of items
$130.00 and up	$25.00 regardless of the number of items

Delivery Time
We normally send your package USPS Express delivery. The average delivery time for Express delivery service is 2-3 days.

Non-Continental USA and International Orders
Orders to Canada are shipped Via Airmail or UPS and require an additional charge of $10.00
Over seas deliveries, an additional $40.00 per order applies.
Normal delivery time is 2-3 weeks. All prices are quoted in US dollars. 
 

Tracking your package
After placing an order that will be shipped by UPS or the US Postal Service, you can find the tracking link to your shipped order by logging into your account and viewing its status. 

International Orders
To help insure that international orders are received, we ship all products without covers or labels. Please note, international customers must have equipment that is compatible. Returns cannot be accepted based on incompatibilities. 

Return Policy

Sealed packages: Because we cannot accept returns of products once they have been opened, before opening each product please check its packaging and label carefully to be sure you received the correct product and version. If the original packaging and seal is still intact, you may return the product to us within 30 days from purchase for merchandise credit (excluding shipping and handling charges), subject to a 15% restocking fee. Return shipping to us is at your own expense. 

Defective Returns: If your product is not functioning properly, please call our Customer Support Department at 407-383-9389 as soon as possible (but not later than 30 days from purchase). In such case, we will replace the product with an even exchange of the same item, subject to in-stock availability. Replacement items ship the same day the defective item is received and inspected by our Returns Department. 

All products returned to us must be accompanied by a valid Return Authorization (RA) number issued by us within 30 days of your original invoice date. After 30 days from purchase we can no longer issue an RA. RA's expire in 15 days after they are issued and cannot be extended or re-issued. All returned products must be 100% complete in original packaging. A valid RA number must be written clearly and conspicuously on the outside of the packaging. Incomplete or unauthorized returns will be refused.